diff --git a/platform/support/pricing.mdx b/platform/support/pricing.mdx
index d80c9a8..585776c 100644
--- a/platform/support/pricing.mdx
+++ b/platform/support/pricing.mdx
@@ -62,6 +62,28 @@ Usage is counted at the scope shown in each row. Workspace allowances are shared
 
 Pro also includes deep reading of your documents. Teams adds shared graphs, centralized billing, and a **dedicated Slack support channel**. See the [Graphify overview](/platform/overview) for graphs, Wiki, reviews, formal verification, Learning, and agent memory.
 
+### Inactive Free workspaces
+
+A Free workspace that is more than 7 days old pauses after 7 days with no use. While it's paused, Graphify stops indexing, linked-graph builds, and PR reviews for that workspace.
+
+<Info icon="circle-pause">
+Pausing doesn't delete anything. Your existing graphs stay readable, and you can resume at any time.
+</Info>
+
+<AccordionGroup>
+  <Accordion title="What counts as use" icon="activity">
+    Any of these keeps a workspace active: a member signing in to the app, an agent calling the hosted MCP server, or someone asking a question in Ask.
+  </Accordion>
+  <Accordion title="How to resume" icon="play">
+    Open **Repositories** and click **Resume** on the **Workspace paused** banner. Owners, admins, and members can resume; billing-only members can't. A paused workspace doesn't resume by itself.
+  </Accordion>
+  <Accordion title="What happens after you resume" icon="refresh-cw">
+    Graphify queues a catch-up build for each repository that changed while the workspace was paused, so your graphs come back up to date.
+  </Accordion>
+</AccordionGroup>
+
+Pro and Teams workspaces don't pause for inactivity.
+
 ### Build concurrency
 
 All hosted plans allow **1 index build at a time per repository** and **10 across a workspace**. PR reviews and formal verification runs have the plan-specific concurrency limits shown above.
diff --git a/platform/support/rate-limits.mdx b/platform/support/rate-limits.mdx
index 5d9aa17..d51fd59 100644
--- a/platform/support/rate-limits.mdx
+++ b/platform/support/rate-limits.mdx
@@ -78,6 +78,7 @@ The console shows plan limits as messages:
 | **Daily build limit reached** | The repository used today's automatic builds. It resets at 00:00 UTC. |
 | **Repository too large for this plan** | The newest version was not published. The last published version still works. |
 | **Monthly reviews used** | The plan's reviews for this month are used. |
+| **Workspace paused** | A Free workspace wasn't used for 7 days, so indexing and reviews are paused. Click **Resume** on **Repositories**. See [Inactive Free workspaces](/platform/support/pricing#inactive-free-workspaces). |
 
 Include the `correlationId` from the response, or the `X-Correlation-ID` header, when you contact support. It lets the team find your request.