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Document the inactivity pause for Free workspaces #205

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SyedFahad7 merged 1 commit into from
Nov 4, 2026
Merged

Document the inactivity pause for Free workspaces #205

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22 changes: 22 additions & 0 deletions platform/support/pricing.mdx
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Expand Up @@ -62,6 +62,28 @@ Usage is counted at the scope shown in each row. Workspace allowances are shared

Pro also includes deep reading of your documents. Teams adds shared graphs, centralized billing, and a **dedicated Slack support channel**. See the [Graphify overview](/platform/overview) for graphs, Wiki, reviews, formal verification, Learning, and agent memory.

### Inactive Free workspaces

A Free workspace that is more than 7 days old pauses after 7 days with no use. While it's paused, Graphify stops indexing, linked-graph builds, and PR reviews for that workspace.

<Info icon="circle-pause">
Pausing doesn't delete anything. Your existing graphs stay readable, and you can resume at any time.
</Info>

<AccordionGroup>
<Accordion title="What counts as use" icon="activity">
Any of these keeps a workspace active: a member signing in to the app, an agent calling the hosted MCP server, or someone asking a question in Ask.
</Accordion>
<Accordion title="How to resume" icon="play">
Open **Repositories** and click **Resume** on the **Workspace paused** banner. Owners, admins, and members can resume; billing-only members can't. A paused workspace doesn't resume by itself.
</Accordion>
<Accordion title="What happens after you resume" icon="refresh-cw">
Graphify queues a catch-up build for each repository that changed while the workspace was paused, so your graphs come back up to date.
</Accordion>
</AccordionGroup>

Pro and Teams workspaces don't pause for inactivity.

### Build concurrency

All hosted plans allow **1 index build at a time per repository** and **10 across a workspace**. PR reviews and formal verification runs have the plan-specific concurrency limits shown above.
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1 change: 1 addition & 0 deletions platform/support/rate-limits.mdx
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Expand Up @@ -78,6 +78,7 @@ The console shows plan limits as messages:
| **Daily build limit reached** | The repository used today's automatic builds. It resets at 00:00 UTC. |
| **Repository too large for this plan** | The newest version was not published. The last published version still works. |
| **Monthly reviews used** | The plan's reviews for this month are used. |
| **Workspace paused** | A Free workspace wasn't used for 7 days, so indexing and reviews are paused. Click **Resume** on **Repositories**. See [Inactive Free workspaces](/platform/support/pricing#inactive-free-workspaces). |

Include the `correlationId` from the response, or the `X-Correlation-ID` header, when you contact support. It lets the team find your request.

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