Contact Centre and Cloud Voice Engineer. Australia/USA. 22 years in Avaya, AWS, Genesys, RingCentral and NICE.
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amazon-connect-lab
amazon-connect-lab PublicAmazon Connect contact centre in Terraform - Lambda, API Gateway, CloudWatch alarms, GitHub Actions. Personal lab. Topics: AWS amazon-connect terraform lambda api-gateway ...
Python
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aws-enterprise-bank-lab
aws-enterprise-bank-lab PublicInfrastructure as code for an Amazon Connect contact-centre platform in Sydney: three-tier VPC, serverless, EKS, streaming data pipeline, cost-safe clean-up tooling.
HCL
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