RC: Document connecting to PrivateLink from on-premises - #3978
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The guide only covered consumers inside the consumer VPC and didn't explain that the console's public endpoint hostname resolves to the Redis-managed VPC address outside that VPC by design. A customer connecting from on-premises over Direct Connect read this as PrivateLink being broken (Zendesk 169592). Add a note on what the hostname resolves to and why, plus a "Connect from on-premises" section covering the resource endpoint's default DNS name, a CNAME to the public endpoint hostname, and a Route 53 Resolver inbound endpoint, with the TLS certificate-verification requirement that decides between them.
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🧠 Redis MemoryFound 8 related items from repository history:
Memory updated at 0e3db61 |
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andy-stark-redis
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Sep 11, 2026
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Some minor (ignorable) suggestions but otherwise LGTM.
Co-authored-by: andy-stark-redis <164213578+andy-stark-redis@users.noreply.github.com>
Co-authored-by: andy-stark-redis <164213578+andy-stark-redis@users.noreply.github.com>
Co-authored-by: andy-stark-redis <164213578+andy-stark-redis@users.noreply.github.com>
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The guide only covered consumers inside the consumer VPC and didn't explain that the console's public endpoint hostname resolves to the Redis-managed VPC address outside that VPC by design. A customer connecting from on-premises over Direct Connect read this as PrivateLink being broken (Zendesk 169592). Add a note on what the hostname resolves to and why, plus a "Connect from on-premises" section covering the resource endpoint's default DNS name, a CNAME to the public endpoint hostname, and a Route 53 Resolver inbound endpoint, with the TLS certificate-verification requirement that decides between them.
Note
Low Risk
Documentation-only changes to the PrivateLink guide with no product or security code impact.
Overview
Expands the AWS PrivateLink guide so customers don't misread console hostnames as broken PrivateLink when connecting from outside the consumer VPC (e.g. on-premises over Direct Connect/VPN).
Adds a note after the in-VPC connection steps explaining that the console shows the database public endpoint, which normally resolves to the Redis-managed VPC address and is only overridden inside the consumer VPC by AWS's private hosted zone. From elsewhere, that same hostname still resolves—but to an unreachable address—so readers should use
private-dns-entryin-VPC or follow the new on-premises section.Introduces Connect from on-premises, framed by TLS certificate hostname requirements (Redis certs match the public endpoint hostname, not AWS PrivateLink DNS names). Documents three options: connect with the resource endpoint's default DNS name (no TLS), a CNAME from the public hostname to that default name (TLS-friendly), or a Route 53 Resolver inbound endpoint with conditional forwarding (AWS-native, higher cost).
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