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RC: Document connecting to PrivateLink from on-premises - #3978

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mich-elle-luna merged 4 commits into
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DOC-7024
Sep 11, 2026
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RC: Document connecting to PrivateLink from on-premises#3978
mich-elle-luna merged 4 commits into
mainfrom
DOC-7024

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@mich-elle-luna mich-elle-luna commented Sep 10, 2026

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The guide only covered consumers inside the consumer VPC and didn't explain that the console's public endpoint hostname resolves to the Redis-managed VPC address outside that VPC by design. A customer connecting from on-premises over Direct Connect read this as PrivateLink being broken (Zendesk 169592). Add a note on what the hostname resolves to and why, plus a "Connect from on-premises" section covering the resource endpoint's default DNS name, a CNAME to the public endpoint hostname, and a Route 53 Resolver inbound endpoint, with the TLS certificate-verification requirement that decides between them.


Note

Low Risk
Documentation-only changes to the PrivateLink guide with no product or security code impact.

Overview
Expands the AWS PrivateLink guide so customers don't misread console hostnames as broken PrivateLink when connecting from outside the consumer VPC (e.g. on-premises over Direct Connect/VPN).

Adds a note after the in-VPC connection steps explaining that the console shows the database public endpoint, which normally resolves to the Redis-managed VPC address and is only overridden inside the consumer VPC by AWS's private hosted zone. From elsewhere, that same hostname still resolves—but to an unreachable address—so readers should use private-dns-entry in-VPC or follow the new on-premises section.

Introduces Connect from on-premises, framed by TLS certificate hostname requirements (Redis certs match the public endpoint hostname, not AWS PrivateLink DNS names). Documents three options: connect with the resource endpoint's default DNS name (no TLS), a CNAME from the public hostname to that default name (TLS-friendly), or a Route 53 Resolver inbound endpoint with conditional forwarding (AWS-native, higher cost).

Reviewed by Cursor Bugbot for commit 0e3db61. Bugbot is set up for automated code reviews on this repo. Configure here.

The guide only covered consumers inside the consumer VPC and didn't
explain that the console's public endpoint hostname resolves to the
Redis-managed VPC address outside that VPC by design. A customer
connecting from on-premises over Direct Connect read this as
PrivateLink being broken (Zendesk 169592). Add a note on what the
hostname resolves to and why, plus a "Connect from on-premises"
section covering the resource endpoint's default DNS name, a CNAME to
the public endpoint hostname, and a Route 53 Resolver inbound
endpoint, with the TLS certificate-verification requirement that
decides between them.
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mich-elle-luna requested a review from a team September 10, 2026 21:21
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DOC-7024

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🧠 Redis Memory

Found 8 related items from repository history:

Memory updated at 0e3db61

@mich-elle-luna mich-elle-luna added the rc Redis Cloud docs label Sep 10, 2026
@mich-elle-luna mich-elle-luna changed the title Document connecting to PrivateLink from on-premises RC: Document connecting to PrivateLink from on-premises Sep 10, 2026
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Some minor (ignorable) suggestions but otherwise LGTM.

Comment thread content/operate/rc/security/aws-privatelink.md Outdated
Comment thread content/operate/rc/security/aws-privatelink.md
Comment thread content/operate/rc/security/aws-privatelink.md Outdated
mich-elle-luna and others added 3 commits September 11, 2026 12:11
Co-authored-by: andy-stark-redis <164213578+andy-stark-redis@users.noreply.github.com>
Co-authored-by: andy-stark-redis <164213578+andy-stark-redis@users.noreply.github.com>
Co-authored-by: andy-stark-redis <164213578+andy-stark-redis@users.noreply.github.com>
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mich-elle-luna merged commit f35054f into main Sep 11, 2026
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@mich-elle-luna
mich-elle-luna deleted the DOC-7024 branch September 11, 2026 19:29
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